Terms and Conditions
RECEIVING YOUR ORDER
We encourage you to check the quantities and quality of the garments you receive from us immediately. S3 Screen Printing ("S3, S3 Hat Co., HatBox.Shop") cannot be held accountable for defects or problems with your order unless contacted within 48 hours of delivery.
ORDER CANCELLATION
In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order and may be subject to penalties and/or restocking charges, at a minimum of 15% of your order. After artwork approval, embroidery orders cannot be cancelled.
COLOR FIDELITY ON TRANSFER PRINTS
Because of the transfer print process, you may notice some color opacity variations on your hat prints. The heat pressing system and hat fabric content can affect the dischargability of a fabric, which can affect the appearance of the ink color of the transfer even when we use the exact same ink, heat and pressure throughout the process. While we can’t guarantee an exact match for all hats ordered every time, we will absolutely try our best and hold ourselves to the same high quality standards we usually do.
USER SUBJECTIVITY / REFUND POLICY
S3 stands behind the quality of our decorations. We will reproduce your graphic onto the garment or substrate with maximum accuracy, quality, and consistency. The satisfaction of the end user with the final printed product is subjective. We offer detailed mock ups (approval by the client is mandatory for every order) or pre production samples ($50 for each) for end user review. We operate under very specific and numerous quality controls, standard operating procedures, and guidelines to ensure a quality finished product, we will not be held responsible for end user subjectivity.
All quotes and art approvals are sent with detailed garment sizes; garment colors; decoration type, location and color; etc. It is the customers responsibility to thoroughly read through and check the quote for errors in quantities, colors, decoration, spelling, numerical errors, etc. We do not offer refunds or replacements due to an error not found by the customer on the quote prior to approval.
SPLIT SHIPPING
We can split your order and ship to multiple locations, billable at current rates. Please let us know about the split shipment before we print and box your order, otherwise additional charges may apply.
PACKAGING
All items will be bulk packaged. Individual folding, tagging, bagging, etc. shall be charged at the then current rates.
MISPRINT ALLOWANCE (FOR CONTRACT PRINTING)
When printing on customer supplied garments, we require a 5% misprint allowance or a minimum of 1 shirt per design per garment color, whichever is greater, with no penalty to us. Percentages are based on quantity of imprints, not quantity of garments. We strongly recommend that you order extra garments in each size, style and/or color in the event of misprints. Exact Quantities are not guaranteed and are not available on Rush Orders. S3 will not be held responsible for consequential damages such as profit loss on spoiled goods.
ARTWORK
All artwork produced (Screen, Patch and Embroidery Digitizing) by S3 Screen Printing, is owned by S3 Screen Printing, unless purchased outright by the client. The purchasing of the artwork must be discussed prior to releasing full rights of said artwork. Artwork and digitizing fees cover our time involved in artwork production, not the purchase of the artwork.
By submitting artwork to us, you warrant that it is not copyrighted by any third party and that you are permitted to submit it to us for printing. In the event the artwork is copyrighted or you are not permitted to submit it to us, you agree to indemnify and hold S3 along with its officers, employees, and members harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement or the unauthorized use of the artwork provided and approved by you.
MISTAKES & MISPRINTS
In the event that we make a terrible error in printing your shirts, then we will reprint the order for you at no additional cost. We do not offer refunds. This rarely happens and really only applies to serious mistakes like printing the wrong art, printing the wrong location, or ordering the wrong color garments. If you require precise measurements of artwork, pantone ink matching, or press checks, this must be communicated prior to approval and it is your responsibility to make sure these requests are notated in the “notes” section of the quote sent for approval, and a surcharge may apply.
OVERRUNS & UNDERRUNS
Overruns or underruns not to exceed 10% on quantities ordered shall constitute acceptable delivery. S3 will bill for actual quantity printed and delivered.
PROOFS & SAMPLES
Pre press production samples cost $50 each and are subject to standard turn time. We can send blank samples of any garment at a fee of blank garment price + standard shipping. We do not offer in house press checks. If you order a printed sample and decide to order from us, the sample fee will be credited to your final order total.
DEADLINES
All orders with a specific deadline must receive written confirmation from S3 staff. Requesting a deadline does not make it effective, as scheduling often needs to be confirmed with our production manager.
IN HANDS DATE
We will not commit to an in hands date until we’ve received order confirmation from the client. It is the client’s responsibility to inform us of their garment selection, quantities and deposit payment. We also need to know the desired in hands date upon confirmation, at which time we will apply the in hands date to the job.
RUSH ORDERS
We understand that there are occasions when orders are needed sooner than 10 business days and we strive to fulfill those orders. If an order is being shipped, then the rush charges apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaranteed by S3. We cannot guarantee that we can accommodate all rush orders; however, we will do our best as our customer's priority and satisfaction is our number one priority.
OUT OF STOCKS
It is unfortunate, but sometimes our vendors will run out of particular styles or colors. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well.
SHIPPING
Shipping is included in estimates unless specified. Shipping time is not included in turnaround time. Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates. Domestic UPS Ground shipping times from our facility are from Zip Code 67330.
GARMENT SELECTION & SUBJECTIVITY
For custom orders we purchase and supply the garments. We expect our customers to do the research on garments before placing an order with us. If garment selection is sensitive, we strongly encourage ordering samples of the garments before placing an order. Digital renditions and mockups of the shirt may vary from physical. Therefore, we highly suggest the customer sees the final color of garment if the sensitivity of the color is high. When the final order is received, we cannot guarantee that the customer will like the garments they chose. We do guarantee print quality at all times. We also will open our showroom to show customers samples of what we have in the showroom to aid the decision, but we cannot guarantee that every garment is in the showroom. Subjectivity, or whether or not the customer likes the garment they chose is the responsibility of the customer and not S3. The customer is responsible for knowing the terms of the company whose garments they chose to purchase.
MANUFACTURER DEFECTS
S3 is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. All garments will be counted in bulk (dozens, or however they are packaged by the manufacturer). We cannot inspect each garment or count them in individually. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.
CUSTOMER SUPPLIED GARMENT
We require contract screen printing clients to provide us with a detailed list of garments including manufacturer, style number, color, size, and quantities of each to be printed prior to order confirmation. We may be unable or refuse to print on certain garments based on garment content.
Unless stated otherwise on the respective services page, our minimum order is 12 pieces for contract printing.
TURNAROUND TIME
Typical turnaround time is 10-14 business days (two to three full-weeks) from the time that art mockups are approved with a signature or via email. Some services like embroidery may add to our typical turnaround. Rush charges may apply for orders needed sooner than our typical turnaround.
Turn time on larger and embroidery orders may require longer time to produce. Please inquire about our current turn time on larger orders.
Refunds - and quantity - are reserved to the sole discretion of S3.
Terms and prices are subject to change without notice.
2023 HOLIDAYS
S3 was started as a way for our owner to spend more time with her family and we take great pride in our work/home balance. S3 will be closed the following dates in 2023. These dates are not considered business days and we do not count them towards your turnaround time:
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January 16
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February 20
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March 10-19
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April 7
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April 28
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May 26-29
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June 3-10
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June 30- July 5
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November 22-26
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December 23 - January 2, 2024
