Refund Policy

RECEIVING YOUR ORDER
We encourage you to check the quantities and quality of the garments you receive from us immediately. S3 Screen Printing ("S3, S3 Hat Co.") cannot be held accountable for defects or problems with your order unless contacted within 48 hours of delivery.

ORDER CANCELLATION
In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order and may be subject to penalties and/or restocking charges, at a minimum of 15% of your order.

COLOR FIDELITY ON TRANSFER PRINTS
Because of the transfer print process, you may notice some color opacity variations on your hat prints. The heat pressing system and hat fabric content can affect the dischargability of a fabric, which can affect the appearance of the ink color of the transfer even when we use the exact same ink, heat and pressure throughout the process. While we can’t guarantee an exact match for all hats ordered every time, we will absolutely try our best and hold ourselves to the same high quality standards we usually do.

USER SUBJECTIVITY / REFUND POLICY
S3 stands behind the quality of our decorations. We will reproduce your graphic onto the garment or substrate with maximum accuracy, quality, and consistency. The satisfaction of the end user with the final printed product is subjective. We offer detailed mock ups (approval by the client is mandatory for every order) or pre production samples ($50 for each) for end user review. We operate under very specific and numerous quality controls, standard operating procedures, and guidelines to ensure a quality finished product, we will not be held responsible for end user subjectivity.

All quotes and art approvals are sent with detailed garment sizes; garment colors; decoration type, location and color; etc. It is the customers responsibility to thoroughly read through and check the quote for errors in quantities, colors, decoration, spelling, numerical errors, etc. We do not offer refunds or replacements due to an error not found by the customer on the quote prior to approval.

MISTAKES & MISPRINTS
In the event that we make a terrible error in printing your shirts, then we will reprint the order for you at no additional cost. We do not offer refunds. This rarely happens and really only applies to serious mistakes like printing the wrong art, printing the wrong location, or ordering the wrong color garments. If you require precise measurements of artwork, pantone ink matching, or press checks, this must be communicated prior to approval and it is your responsibility to make sure these requests are notated in the “notes” section of the quote sent for approval, and a surcharge may apply.

MANUFACTURER DEFECTS
S3 is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. All garments will be counted in bulk (dozens, or however they are packaged by the manufacturer). We cannot inspect each garment or count them in individually. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.

Refunds - and quantity - are reserved to the sole discretion of S3.

Terms and prices are subject to change without notice.